Feedback Center

Submit platform reviews, rate your portal experience, and share suggestions for improvement.

Overview & Purpose

The Feedback Center provides you with a direct line of communication to the Highrr product development team. Accessible from the sidebar, the global **Feedback Modal** lets you rate your portal experience, select categories for your feedback, enter comments, and record recommendation scores.

The feedback form collects these details:

Emoji Satisfaction Rating

Rate your general portal experience using a 5-point emoji scale. Select the face that best represents your experience:

Level 1 (😠 - Poor): Experienced severe issues or layout freezes.
Level 2 (😕 - Fair): The portal works, but needs improvements.
Level 3 (😊 - Good): Satisfied with basic features and guides.
Level 4 (😃 - Very Good): Extremely smooth experience and quick updates.
Level 5 (🤩 - Amazing): Perfect workspace, helpful tools, and clean designs.

Feedback Category Tags

Select one or more pills to categorize your feedback:

UI UX PERFORMANCE FEATURE REQUEST BUG OTHER

Review Comments Textbox

Write any detailed comments or feature requests you have. The input textarea expands to allow multi-line explanations.

Net Promoter Score (NPS)

A numeric rating scale from 0 to 10 (Not Likely to Extremely Likely) to record how likely you are to recommend Highrr to other candidates.

Feedback Modal Layout

https://app.highrr.com/student/feedback

We Value You!

How is your experience with Highrr so far?

😠 😕 😊 😃 🤩

UI UX PERFORMANCE

Recommend Highrr to a friend or colleague?

8 9 10

Feedback Submission Success Screen

Submitting your rating updates the modal view to show a **Thank You screen**:

Success Screen Content: Displays a red heart icon, the title "Thank You!" and a message reading: "Your feedback helps us make Highrr better for everyone.".
Automated Closing: The thank you panel displays for exactly 2.5 seconds (2500ms), then automatically clears all inputs and closes the modal.

Submitting Portal Feedback Workflow

Follow these steps to log and submit your review:

1 Open the Feedback Modal using the link in the workspace sidebar.

2 Select one of the 5 emoji faces representing your experience rating (unlocks the Submit button).

3 Toggle specific category pills (e.g. UI UX, Performance) related to your feedback.

4 Write detailed comments, select an NPS score (0-10), and click **Submit Feedback**.

5 Wait for the **Thank You** screen to display and auto-close after 2.5 seconds.

FAQs & Troubleshooting

Q: The Submit Feedback button is greyed out.

A: You must select at least one emoji face from the rating scale to unlock the submit action. Category tags, text reviews, and NPS scores are optional.

Q: How is the 0-10 NPS score used?

A: Net Promoter Scores segment user ratings into three categories: Detractors (0-6, representing users experiencing issues), Passives (7-8, representing satisfied but neutral users), and Promoters (9-10, representing loyal candidates likely to recommend Highrr).

Q: Can I edit my feedback after submitting it?

A: Once submitted, the feedback record is saved directly to our backend system and cannot be edited. If you have additional thoughts, you can open the modal again to submit a new entry.

Q: Who can read the text comments I write in the feedback modal?

A: Your feedback is shared with Highrr product managers and your university's placement administrators to help improve the candidate onboarding experience.

Q: What happens to my rating if I close the modal during the 2.5-second success display?

A: Your feedback is already saved to the database prior to the success screen rendering. Closing the modal during this timeout does not affect your submission.

Q: Is my feedback anonymous?

A: Feedback submissions are bound to your user profile. However, aggregate ratings and tag distributions are compiled anonymously for university portal reviews.