Platform FAQs
Frequently asked questions about Highrr workspace features, account setup, assessments, and job drives.
Overview
Find quick answers to common questions about your student portal. FAQs are organized by category to help you troubleshoot questions quickly.
Account & Profile Setup
Q: How do I link my account with my university placement cell?
A: During sign-up, or inside your onboarding wizard, enter the university-issued License Code. This syncs your student records with your college placement cell.
Q: Why is my CGPA or graduation branch locked and uneditable?
A: Academic fields are locked to prevent self-reporting errors. They are synced directly from your college registrar. If they are incorrect, click **Request College Data Sync** or contact your coordinator.
Q: Can I change my primary registered email address?
A: No. Email addresses are locked after registration to maintain recruiter trust. If there is a spelling mistake, raise a support ticket.
Skills & AI Assessments
Q: How do L1-L5 levels work in the Skill Tree?
A: Level 1 (L1) represents basic language syntax knowledge. Level 5 (L5) represents deep architectural mastery and optimization skills verified by passing proctored tests.
Q: What happens if my browser crashes during an exam?
A: Highrr automatically caches your code and answers. Reload the browser within **5 minutes** to restore your session and continue. If the time limit is exceeded, contact your placement coordinator.
Q: Why did the proctor flag my assessment?
A: Proctor flags are raised by automated systems checking camera frames, tab switches, and audio signals. Ensure you test in a quiet, well-lit room and stay focused on the viewport.
Placement Drives & Billing
Q: Why are some job drives showing "Incomplete Profile"?
A: Some companies require complete profiles (100% completion score). Hover over the warning tooltip on the job card to see what missing fields (e.g. projects, bio) are blocking your application.
Q: Can I apply to campus drives if I have active backlogs?
A: This depends on the company's eligibility rules. If a company does not allow backlogs, the apply button will display as disabled with an eligibility mismatch error.
Q: How do I claim the Pro subscription provided by my college?
A: Go to Billing, select Pro, enter your university voucher code, and click Apply. The price reduces to ₹0. Click **Claim Free Subscription** to unlock Pro instantly without paying.
Q: What is the support response time for ticket inquiries?
A: High-priority support tickets are responded to within **12 hours**. Standard requests are answered within **24 hours**.
Resolving Academic Profile Discrepancies
If your imported CGPA or branch does not match your records: